How AMR Helps Consumers and Customers During High Inflation
By: Pete Pitchford, Director of Sales It’s no secret inflation is high—everyone is feeling the pinch on their wallets. Two groups that may be most concerned about inflation? Accounts receivable (AR) departments and consumers owing these departments. Here are four ways...
Q & A with Stacy Willis: Medical Debt Reporting Changes
By: Account Management Resources Recently, the three major credit reporting agencies (CRAs) announced they will no longer report medical debt under $500 and will extend reporting overall medical debt from six months to one year. Stacy Willis, Director of Operations...
An Emotionally Intelligent Approach to Collections
Disrespecting customers is an easy way to lose business, and yet many collections agencies continue to jeopardize client customer relationships with bad representation. It makes sense that some leaders feel hesitant to contract collections to a third-party. After...
How Student Loan Forbearance Impacts Claims Collection
The U.S. Department of Education (USDE)’s automatic student loan forbearance policy, enacted in March 2020, means borrowers haven’t been required to make student loan payments, their balances accrued no interest and debt collection agencies have been barred from...
CFPB Q&A: Two Key Considerations for Debt Collection in 2021
Debt collection has been getting a lot of attention in the news lately, and the Consumer Financial Protection Bureau newly released guidelines have changed the way collectors will communicate with the parties from whom they seek payment. These new rules increase the...