Services

Legal

Supervision of accounts in the litigation process and management of a nationwide network of attorneys.

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AMR oversees, manages and reports on a network of attorneys. AMR holds attorneys accountable for recovering the account while keeping legal fees to a minimum. Management of the attorney and oversight on the account helps speed recovery times.

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Credit Reporting

AMR reports to all three national credit reporting agencies including Equifax, Experian, TransUnion, and Novus.


Training/Continuing Education

Structured in-house training curriculum for employees and clients.

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AMR employs a full-time licensed trainer actively involved in debt collector education. This trainer is also available to our clients if training for process efficiency is warranted.

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Electronic Data Integration

System integration allows efficient and accurate transfer of account information between client systems and AMR systems

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System integration ensures all accounts are handled timely and free of errors. The efficiencies gained through integration include expedited billing and debt recovery cycle time, less hand-off errors and less overall organizational waste.

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Third party Billing

Identification and billing of account holders for commercial entities.

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AMR files third party insurance, personal injury liens; workman's compensation claims and identifies potential patient charity eligibility.

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Account Recovery

Licensed collectors recover bad debt account for clients.

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AMR employs licensed collectors to negotiate payment on accounts. Licensed collectors are significantly more effective and professional in negotiating accounts with responsible parties.

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Lean Six-Sigma Process Engineering

Structured methodology used in determining process optimization.

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AMR operates on the lean six sigma principles of reducing process errors and improving efficiency. AMR deploys a team of six sigma black and green belts to review both internal and external client processes. AMR produces maps, pareto charts and recommendations to improve processes. AMR's lean six sigma approach gives it the ability to apply innovative solutions to problems. Every process can be improved regardless of how efficient the process may appear.

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Quality Assurance

Every file reviewed at incremental periods for 19 key elements before closure.

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AMR's focus is working every file to completion. AMR's quality assurance team reviews all files at 180 days from referral date and offers suggestions to the collector team to expedite and improve collection ratios.

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Reporting

  • Customized based on client needs
  • Actuary and Activity Based
  • Cycle Time for Billed and Collected Accounts
  • Recovery Ratios and File Trend Analysis

Web Portal / Self Service Website

Ability to access account information and status using real-time information.

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AMR allows clients to list new files, view open files, and access productivity reports. Also, clients have the ability to submit payments, make payment adjustments and ultimately control accounts after they are referred to AMR.

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WebCollect

Fully integrated, online debt collection program specifically designed for small to medium size businesses.

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Clients have the ability to list new accounts, monitor debt collection activity, report direct payments, and download productivity reports from an online interface. Contact with AMR is facilitated through email and payments are remitted monthly on a net collections basis.

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Skip Tracing

In-depth search to locate debtors who previously moved.

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Team members locate missing information for its clients. AMR uses an extensive database as well as other investigative searches to locate an account holder's contact information.

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